GENERAL TERMS AND CONDITIONS OF SALE

OVERVIEW

This website is operated by Ella Mae Cosmetics.

A subsidiary brand of:

BOOTLEG DIGITAL LTD

27 OLD GLOUCESTER STREET

WC1N 3AX

LONDON

CO/N 8105903

VAT

E-commerce Performance BV

Mercuriusweg 98, The Hague, 2516AW

Company number 77789377

On this site, the terms “we”, “us” and “our” refer to E-Commerce Performance BV. The latter provides this website, including all information, tools and services available to you, the user, subject to your acceptance of all terms, conditions, policies and notices set forth herein.

By accessing this site and/or purchasing any of our products, you are joining our “Service” and agreeing to be bound by the following terms and conditions (“Terms”, “Terms and Conditions”, “Terms and Conditions”), including any additional terms, conditions and policies referenced herein and/or accessible by hyperlink. These Terms and Conditions of Sale and Use apply to all users of this Site, including but not limited to users browsing the Site, who are vendors, customers, merchants and/or content contributors.

Please read these Terms of Use carefully before accessing or using our Site. By accessing or using any part of this Site, you agree to be bound by these Terms. If you do not accept all the terms of this agreement, you should not visit the site or use the services offered on it. If these Terms of Sale and Use are considered an offer, acceptance is expressly limited to these Terms of Sale and Use.

Any new features and tools added to this shop in the future will also be subject to these Terms of Use. You can view the most recent version of the Terms of Use at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to check this page periodically for any changes. Your continued use of or access to the website after changes are posted will constitute your acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.

ARTICLE 1 –
TERMS OF USE OF OUR ONLINE STORE

By accepting these Terms of Sale and Use, you represent that you are of legal age in the country, state or province in which you reside, and that you have given us permission for a minor under your care to use this website.

Use of our products for illegal or unauthorized purposes is prohibited, nor will you violate the laws of your jurisdiction (including but not limited to copyright laws) when using the Service.

You may not transmit worms, viruses or other code of a destructive nature.

Any breach or violation of these Terms will result in the immediate termination of your Services.

ARTICLE 2 – GENERAL TERMS AND CONDITIONS

We reserve the right to deny access to the Services at any time and for any reason.

You understand that your Content (excluding your credit card information) may be transmitted unencrypted, and this includes (a) transfers across different networks; and (b) modifications to meet and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to or contact on the website, through which the Service is provided, without our prior express written consent.

The headings used in this Agreement are included for your convenience and do not limit or affect these Terms.

ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete or current. The content of this site is provided for informational purposes only and should not be your sole source of information for making decisions without first consulting more accurate, complete and current sources of information.


Legal Information

Presentation of the site

In accordance with Article 6 of Law No. 2004-575 of June 21, 2004 on trust in the digital economy, users of the website www.Ellamae.com are informed of the identity of the various parties involved in its creation and supervision:

This website is operated by Ella Mae Cosmetics. A subsidiary brand of:

BOOTLEG DIGITAL LTD

27 OLD GLOUCESTER STREET

WC1N 3AX

LONDON

CO/N 8105903

VAT

E-commerce Performance BV

Mercuriusweg 98, The Hague, 2516AW

Company number 77789377


General Terms and Conditions
for Uses of the Website and it’s Offered Services

Use of the www.ellamae.com website implies full acceptance of the general terms of use described below. These conditions of use may be modified or supplemented at any time, the users of the website ellamae.com are therefore invited to consult them regularly.

This site is normally accessible to users at all times. However, Ella Mae may decide to interrupt it for technical maintenance, in which case Ella Mae will endeavor to inform users in advance of the dates and hours of intervention.

The site www.ellamae.fr is regularly updated by Ella Mae. Similarly, the legal notices may be modified at any time: they are nevertheless binding on the user, who is invited to consult them as often as possible to take note of them.


Description of the Provided Services

The website www.ellamae.com aims to provide information about all the company’s activities.

Ella Mae strives to provide the most accurate information possible on the site www.ellamae.com. However, it cannot be held liable for omissions, inaccuracies and shortcomings in updating, whether caused by itself or by the third-party partners that provide it with this information.

All information on the website www.ellamae.com is provided for informational purposes only and is subject to change. Moreover, the information on the www.ellamae.com website is not exhaustive. It is given subject to changes made since it was put online.

Contractual limitations on technical data.

The site uses JavaScript technology.

The website cannot be held liable for any material damages related to the use of the site. Moreover, the user of the site undertakes to visit the site with recent, virus-free equipment and with an up-to-date browser of the latest generation.

Intellectual Property and Counterfeiting

Ella Mae owns the intellectual property rights or owns the rights of use on all elements accessible on the site, in particular the texts, images, graphics, logos, icons, sounds, software.

Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, regardless of the means or process used, is prohibited without the prior written consent of : Ella Mae.

Any unauthorized use of the site or any of its elements will be considered an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.

Limitation of liability

Ella Mae cannot be held liable for direct or indirect damage to the user’s equipment when accessing the site www.ellamae.com, resulting from the use of equipment that does not comply with the specifications listed in point 4, or from the occurrence of a bug or incompatibility.

Nor can Ella Mae be held liable for indirect damages (such as business interruption or loss of opportunity) arising from the use of the site www.Ellamae.com.

Interactive zones (ability to ask questions in the contact zone) are available to users. Ella Mae reserves the right to remove, without prior notice, any content deposited in this space that violates the legislation in force in France, in particular the provisions on data protection. Where appropriate, Ella Mae also reserves the possibility of questioning the user’s civil and/or criminal liability, particularly in the event of a racist, offensive, defamatory or pornographic message, regardless of the medium used (text, photo, etc.).


PRIVACY STATEMENT

ARTICLE 1 –
COLLECTED PERSONAL INFORMATION

When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide us, such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which allows us to obtain more details about the browser and operating system you are using.

Email marketing (if applicable): With your consent, we may send you emails about our store, new products and other updates.

ARTICLE 2 – CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, check your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to the collection and use of your information for that purpose only.

If we ask you to provide us with your personal information for any other reason, such as for marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to refuse.

How do I withdraw my consent?

If, after giving us your consent, you change your mind and no longer allow us to contact, collect or disclose your information, you may notify us by contacting us at customercare@ellamae.com or by mail at: Ella Mae 2 rue Le Corbusier, Goussainville, J, 95190, France.

ARTICLE 3 – DISCLOSURE

We may disclose your personal data if we are required to do so by law or if you violate our terms of sale and use.

ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell you our services and products.

Your data is stored in Shopify’s data storage system and databases and in Shopify’s general application. Your data is stored on a secure server protected by a firewall.

Payment

If you make your purchase through a direct payment gateway, in this case Shopify stores your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained for as long as necessary to complete your order. Once your order is completed, the purchase transaction information is deleted.

All direct payment gateways are PCI-DSS compliant, administered by the PCI Security Standards Council, a joint effort of companies such as Visa, MasterCard, American Express and Discover.

The PCI-DSS requirements ensure the secure processing of credit card information by our store and its service providers.

For more information, see the Shopify Terms of Use here or the Privacy Policy here.

ARTICLE 5 – THIRD PARTY SERVICES

In general, the third parties we use collect, use and disclose your information only to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these vendors, we encourage you to read their privacy policies carefully so that you understand how they will treat your personal information.

Please note that some vendors may be located or have facilities in a different jurisdiction than you or us. So if you decide to proceed with a transaction that requires the services of an outside vendor, your information may be subject to the laws of the jurisdiction in which that vendor is based or the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed through a payment gateway in the United States, your information used to complete the transaction may be disclosed under the laws of the United States, including the Patriot Act.

Once you leave our shopping site or your transaction is processed through a payment gateway, some of these entities may disclose your information.

RETURNS

Our policy is 14 days. Unfortunately, if 14 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging and the packaging must be complete.

For a return, you must provide us with a receipt or proof of purchase.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your request.

If your request is approved, your refund will be processed and a credit will be automatically added to your credit card or original payment method within a few days.

Late or missing refunds (if applicable)

If you have not yet received your refund, first check your bank account again.

Then contact your credit card company, as there may be a delay before your refund is officially posted. Next, contact your bank. There is often a processing time required before a refund is booked.

If you still have not received a refund after all these steps,
please contact us at customercare@ellamae.com.

Sale items (if applicable)

Only normally priced items can be refunded. Sale items unfortunately cannot be refunded.

Exchanges (if applicable)

We will only replace an item if it is defective or damaged. In that case, if you wish to exchange it for the same item, please send an email to support@ellamae.com: 2 rue le Corbusier 95190 Goussainville.

Gifts

If the returned item was designated as a gift at the time of purchase and sent directly to you, you will receive a gift certificate worth the value of your return. Once we receive the returned item, a gift certificate will be sent to you.

If the item did not qualify as a gift at the time of purchase, or if the gift giver wanted to receive the item first and give it to you later, we will send a refund to the gift giver and they will know you returned the item.

Shipping

To return an item, you must send it by mail to: rue le Corbusier 95190 goussainville, FRANCE.

You will pay the shipping costs yourself to return the item. Shipping costs will not be refunded. If you receive a refund, the shipping costs will be deducted from the refund.

Depending on where you live, the time it takes to receive your exchanged item may vary.

If you are shipping an item over $75, please consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive your returned item.

Terms and Conditions

OVERVIEW

This website is operated by Ella Mae Cosmetics.

A subsidiary brand of:

BOOTLEG DIGITAL LTD

27 OLD GLOUCESTER STREET

WC1N 3AX

LONDON

CO/N 8105903

VAT

E-commerce Performance BV

Amstelhof 19, The Hague, 2515XR

Company number 77789377

VAT: NL 861145732B01

On this site the terms “we”, “us” and “our” refer to E-Commerce Performance BV. The latter provides this website, including all information, tools and services available to you, the user, subject to your acceptance of all terms, conditions, policies and notices set forth herein.

By accessing this site and/or purchasing any of our products, you are entering into our “Service” and agree to be bound by the following terms and conditions (“Terms”, “Terms and Conditions”, “Terms and Conditions”), including any additional terms, conditions and policies referenced herein and/or accessible by hyperlink. These Terms and Conditions of Sale and Use apply to all users of this Site, including but not limited to users browsing the Site, who are vendors, customers, merchants and/or content contributors.

Please read these Terms of Use carefully before accessing or using our Site. By accessing or using any part of this Site, you agree to be bound by these Terms. If you do not accept all the terms of this agreement, you should not visit the site or use the services offered on it. If these Terms of Sale and Use are considered an offer, acceptance is expressly limited to these Terms of Sale and Use.

Any new features and tools added to this shop in the future will also be subject to these Terms of Use. You can view the most recent version of the Terms of Use at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to check this page periodically for any changes. Your continued use of or access to the website after changes are posted constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.

ARTICLE 1 – TERMS OF USE OF OUR ONLINE STORE

By accepting these Terms of Sale and Use, you represent that you are of legal age in the country, state or province in which you reside, and that you have given us permission for a minor under your care to use this website.

Use of our products for illegal or unauthorized purposes is prohibited, nor will you violate the laws of your jurisdiction (including but not limited to copyright laws) when using the Service.

You may not transmit worms, viruses or other code of a destructive nature. Any breach or violation of these Terms will result in the immediate termination of your Services.

ARTICLE 2 – GENERAL TERMS AND CONDITIONS

We reserve the right to deny access to the Services at any time and for any reason.

You understand that your Content (excluding your credit card information) may be transmitted unencrypted, and this includes (a) transmissions over different networks; and (b) modifications to meet and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to or contact on the website, through which the Service is provided, without our prior express written consent.

The headings used in this Agreement are included for your convenience and do not limit or affect these Terms.

ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete or current.

The contents of this site are provided for informational purposes only and should not be your sole source of information for making decisions without first consulting more accurate, complete and current sources of information.

Contact details: support@ellamae.com

This website is operated by Ella Mae Cosmetics.

A subsidiary brand of:

BOOTLEG DIGITAL LTD

27 OLD GLOUCESTER STREET

WC1N 3AX

LONDON

CO/N 8105903

VAT

E-commerce Performance BV

Amstelhof 19, The Hague, 2515XR

Company number 77789377

VAT: NL 861145732B01.